Aquatic Centre Surveys

Sunshine Coast Council engaged the University of SA to independently assess the service levels at some of the Sunshine Coast Aquatic centres. The surveys were designed to ensure the customer experience meets community expectation and the pool managers continue to deliver a high quality industry service.

Surveys were made available for the following aquatic centres: Beerwah, Buderim, Coolum-Peregian, Eumundi, Nambour and Palmwoods.

Surveys assessed how the community use their local centre, thoughts on the service quality, and finally the wellness benefits.

Where to from here

Results from the customer survey will be shared with key stakeholders, on-site managers and the aquatic centre’s divisional Councillor. The results will be used to review current service levels and implement operational changes where needed.

Sunshine Coast Council engaged the University of SA to independently assess the service levels at some of the Sunshine Coast Aquatic centres. The surveys were designed to ensure the customer experience meets community expectation and the pool managers continue to deliver a high quality industry service.

Surveys were made available for the following aquatic centres: Beerwah, Buderim, Coolum-Peregian, Eumundi, Nambour and Palmwoods.

Surveys assessed how the community use their local centre, thoughts on the service quality, and finally the wellness benefits.

Where to from here

Results from the customer survey will be shared with key stakeholders, on-site managers and the aquatic centre’s divisional Councillor. The results will be used to review current service levels and implement operational changes where needed.